Returns, Warranty & Safety (US)

Understand retailer return policies, manufacturer warranties, and e-bike safety best practices.

January 2025 10 min read US Legal

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Returns, Warranty & Safety (US)

Understand your rights with retailer returns, manufacturer warranties, and e-bike safety best practices.

Returns and Exchanges

Understanding Retailer Policies

When you purchase e-bike components through our affiliate links, you're buying directly from third-party retailers. Each retailer has their own return and exchange policies.

Common Return Policies:

  • Amazon: 30-day return window for most items, free returns on defective products
  • REI: 1-year return policy with receipt, lifetime guarantee on REI brand items
  • Local bike shops: Policies vary, typically 30-90 days with original packaging
  • Specialty e-bike retailers: Often 30-60 days, may charge restocking fees

Before You Buy

  • Read the return policy on the retailer's website before purchasing
  • Save your receipt and order confirmation emails
  • Keep original packaging - most retailers require this for returns
  • Test components quickly - don't wait until the end of the return period

Return Process Tips

  1. Contact the retailer directly - not EbikePartsPicker
  2. Have your order number ready when calling customer service
  3. Explain the issue clearly - defective vs. wrong item vs. doesn't fit
  4. Ask about return shipping - some retailers provide prepaid labels
  5. Track your return shipment to ensure it arrives safely

Manufacturer Warranties

Understanding Warranty Coverage

Most e-bike components come with manufacturer warranties separate from retailer return policies.

Typical Warranty Periods:

  • Motors: 1-2 years (Bafang, Tongsheng, Bosch)
  • Batteries: 1-2 years or 300-500 charge cycles
  • Controllers and displays: 1 year
  • Mechanical components: 30 days to 2 years depending on brand

What's Usually Covered

  • Manufacturing defects - problems with materials or workmanship
  • Component failures under normal use conditions
  • Electrical issues not caused by user error or damage

What's Not Covered

  • Normal wear and tear - brake pads, chains, tires
  • Damage from crashes or improper installation
  • Water damage from riding in extreme conditions
  • Modifications or repairs by unauthorized technicians
  • Abuse or misuse beyond normal operating conditions

Filing Warranty Claims

  1. Keep your purchase receipt as proof of purchase date
  2. Document the problem with photos or videos if possible
  3. Contact the manufacturer directly, not the retailer
  4. Be prepared to describe when and how the problem occurred
  5. Follow manufacturer instructions for return or repair process

Safety Best Practices

Pre-Ride Safety Checks

Before every ride, quickly inspect:

  • Battery charge level and secure mounting
  • Brake function - test both front and rear brakes
  • Tire pressure - proper inflation improves safety and range
  • Chain condition - clean and properly lubricated
  • Electrical connections - no loose wires or damaged cables

Riding Safety Guidelines

Essential Safety Gear:

  • Helmet - required by law in many states for e-bikes
  • Lights - front white light and rear red light for visibility
  • Reflective clothing - especially important for commuting
  • Bell or horn - to alert pedestrians and other cyclists

Safe Riding Practices:

  • Start slowly - learn your e-bike's acceleration and braking characteristics
  • Respect speed limits - follow local e-bike class regulations
  • Use bike lanes when available and legal for your e-bike class
  • Signal turns and stops clearly to other road users
  • Maintain safe following distance - e-bikes can stop faster than cars expect

Legal Compliance

Know Your E-Bike Class:

  • Class 1: Pedal-assist only, 20 mph limit
  • Class 2: Throttle allowed, 20 mph limit
  • Class 3: Pedal-assist only, 28 mph limit, speedometer required

State and Local Rules:

  • Helmet requirements vary by state and age
  • Trail access differs for each class
  • Registration may be required in some areas
  • Insurance recommendations vary by location

Emergency Preparedness

Carry These Items:

  • Basic tools - Allen keys, tire levers, spare tube
  • Pump or CO2 cartridges for flat tire repairs
  • Phone with emergency contacts and location sharing
  • First aid supplies for minor injuries
  • Cash or card for emergency transportation

If You Have an Accident:

  1. Check for injuries - yours and others involved
  2. Move to safety if possible, away from traffic
  3. Call emergency services if anyone is hurt
  4. Document the scene with photos if safe to do so
  5. Exchange information with other parties involved
  6. Report to insurance and local authorities as required

Getting Help

Technical Support

For installation or technical issues:

  • Check manufacturer documentation first
  • Contact manufacturer support for warranty issues
  • Find local e-bike mechanics through online directories
  • Join online communities for peer support and advice

Safety Resources

  • Local bike shops often offer safety courses
  • League of American Bicyclists provides education resources
  • State DOT websites have local cycling laws and safety tips
  • E-bike manufacturer websites include safety guidelines

Emergency Contacts

Always carry:

  • Emergency contact information
  • Medical information if you have health conditions
  • Insurance cards for health and bike coverage
  • Local emergency numbers (911 in the US)

Important Disclaimers

EbikePartsPicker Limitations

  • We are not a retailer - we don't process returns or handle warranties
  • We are not manufacturers - we can't authorize warranty claims
  • We provide information only - not professional installation or repair services
  • Contact retailers and manufacturers directly for all sales and warranty issues

Professional Advice

  • Consult qualified mechanics for complex installation or repair issues
  • Seek legal advice for accident-related questions
  • Get medical attention for any injuries, no matter how minor they seem
  • Check local laws before riding in new areas or states

Safety Responsibility

  • You are responsible for safe operation of your e-bike
  • Follow all traffic laws and local regulations
  • Maintain your equipment in safe working condition
  • Ride within your abilities and experience level

Remember: E-bikes are powerful machines that require respect and proper maintenance. When in doubt, consult professionals rather than risk your safety or the safety of others.

Last updated: January 14, 2025