When to Contact Support

Our help center covers most common questions, but contact us directly for:

Technical Support

• Installation problems - Stuck during conversion or having compatibility issues
• Error codes - Persistent error messages after trying basic troubleshooting
• Performance issues - Unusual behavior, reduced power, or range problems
• Warranty questions - Issues with kit components or manufacturer support

Product Selection Help

• Compatibility concerns - Unsure if a kit will work with your specific bike
• Custom requirements - Special needs like cargo hauling, long distance, or accessibility
• Budget recommendations - Help choosing the best kit within your price range
• Upgrade advice - Adding components or improving existing conversions

Legal and Compliance Questions

• State-specific laws - Detailed questions about local regulations
• Class determination - Help understanding which e-bike class fits your needs
• Commercial use - Rules for business or delivery applications

How to Reach Us

Email Support (Recommended)

Email: support@ebikepartspicker.com

Response time: Typically 1-2 business days

Include in your message:

• Your bike make, model, and year
• Kit you're considering or have installed
• Specific question or problem description
• Photos if relevant (error codes, compatibility issues, installation problems)

Contact Form

Use our online contact form for structured support requests:
Contact Form →

The form helps us gather relevant details to provide better assistance.

Getting the Best Support

Before You Contact Us

1. Check our help guides - Many questions are answered in our detailed articles
2. Try basic troubleshooting - Follow steps in our maintenance guide
3. Gather information - Have bike specs, kit details, and error messages ready
4. Take photos - Pictures help us understand installation or compatibility issues

Information That Helps Us Help You

For Installation Questions

• Bike make, model, year, and frame size
• Current components (wheel size, brake type, derailleur)
• Kit model and manufacturer
• Specific step where you're stuck
• Photos of the problem area

For Performance Issues

• Kit specifications (motor type, battery voltage/capacity)
• Error codes or symptoms
• When the problem started
• Recent changes or maintenance
• Riding conditions when issue occurs

For Compatibility Questions

• Detailed bike specifications
• Intended use (commuting, recreation, cargo, etc.)
• Budget range
• Performance priorities (speed, range, hill climbing)

Support Response Process

What to Expect

1. Acknowledgment - We'll confirm receipt within 1 business day
2. Initial response - Answer or request for additional information within 2 business days
3. Follow-up - Additional assistance until your question is resolved
4. Resolution - Clear next steps or solution to your problem

Complex Issues

Some problems require:

• Manufacturer consultation - We may contact kit manufacturers for technical details
• Professional referral - Recommendation for local bike shop assistance
• Warranty coordination - Help with manufacturer warranty claims

Common Support Topics

Installation Support

We can help with:

• Step-by-step guidance for tricky installations
• Troubleshooting compatibility problems
• Wiring and connection assistance
• Tool recommendations and techniques

Performance Optimization

Get help with:

• Range optimization tips
• Power setting adjustments
• Maintenance schedules
• Upgrade recommendations

Legal Compliance

We provide guidance on:

• State and local e-bike laws
• Class determination for your setup
• Required equipment (speedometers, labels)
• Registration and licensing requirements

Self-Service Resources

Before contacting support, try these resources:

Video Tutorials

• Manufacturer installation videos
• YouTube channels for your specific kit
• General e-bike maintenance content

Community Forums

• Reddit e-bike communities
• Manufacturer user forums
• Local e-bike Facebook groups

Professional Help

• Local bike shops with e-bike experience
• Mobile e-bike mechanics
• Manufacturer technical support lines

Emergency Support

Safety Issues

For immediate safety concerns:

• Stop riding if you notice sparks, smoke, or burning smells
• Disconnect battery if experiencing electrical problems
• Contact manufacturer directly for urgent technical issues
• Visit local bike shop for immediate mechanical problems

Priority Response

We prioritize:

• Safety-related concerns
• New customer installation problems
• Warranty and defect issues
• Time-sensitive technical questions

Support Hours and Availability

Response Schedule

• Monday-Friday: 9 AM - 6 PM PST
• Weekends: Limited response, emergency issues only
• Holidays: Delayed response times

Seasonal Considerations

• Spring rush: Slower response times during peak conversion season
• Manufacturer schedules: Some technical questions require manufacturer input during business hours

Alternative Resources

Manufacturer Support

For warranty issues or technical problems, contact manufacturers directly:

• Bafang: Official support channels for motor issues
• Tongsheng: Direct technical assistance
• Battery manufacturers: Warranty and performance questions

Local Bike Shops

Many shops now service e-bikes:

• Installation assistance
• Maintenance and repairs
• Performance tuning
• Emergency repairs

Try This

Search our help center first using keywords related to your question. If you don't find the answer, email us with specific details about your bike, kit, and question. The more information you provide, the better we can help you succeed with your e-bike conversion.