Maintenance & Troubleshooting
Keep your e-bike running smoothly with routine care and quick fixes for common problems.
Battery Care and Maintenance
Optimal Charging Practices
- Charge regularly - Don't let battery fully discharge frequently
- Store at 40-60% - For long-term storage (over 1 month)
- Avoid extreme temperatures - Don't charge in freezing or very hot conditions
- Use original charger - Third-party chargers may damage battery
Winter Battery Care
- Bring battery indoors - Remove and store inside when below 32°F
- Use neoprene cover - Insulate battery during cold rides
- Warm before charging - Let battery reach room temperature first
- Expect reduced range - Cold weather decreases capacity by 20-40%
Battery Storage Tips
- Check charge level monthly during storage
- Recharge to 50-60% if voltage drops
- Store in cool, dry location (50-70°F ideal)
- Avoid storing fully charged for extended periods
Chain and Drivetrain Maintenance
Chain Lubrication Process
- Clean the chain - Use degreaser and brush to remove old oil and dirt
- Dry completely - Wipe with clean rag until no residue remains
- Apply lubricant - Drop oil on each link while slowly pedaling backward
- Wipe excess - Remove surface oil to prevent dirt attraction
- Frequency - Repeat every 200-300 miles or after wet rides
Mid-Drive Specific Care
Mid-drive motors put extra stress on chains and cassettes:
- Check chain stretch - Replace when wear gauge indicates
- Inspect cassette teeth - Watch for wear patterns or sharp edges
- Shift properly - Don't force shifts under heavy motor load
- Use quality components - Higher-grade chains last longer with e-bike power
Brake System Maintenance
Brake Pad Inspection
- Check thickness - Replace when pads are less than 1mm thick
- Look for glazing - Smooth, shiny surface indicates overheating
- Verify alignment - Pads should contact rim or rotor squarely
- Test feel - Brakes should engage progressively, not grab suddenly
Disc Brake Adjustments
- Rotor alignment - Wheel should spin without rotor rubbing pads
- Pad position - Adjust caliper so pads contact rotor evenly
- Cable tension - For mechanical discs, adjust barrel adjusters
- Hydraulic bleeding - Service hydraulic brakes annually or when spongy
E-Brake Sensor Maintenance
- Test cutoff function - Motor should stop immediately when brakes applied
- Adjust sensitivity - Light pressure should trigger cutoff
- Check connections - Ensure sensor wires aren't damaged or loose
- Clean contacts - Remove dirt or corrosion from sensor switches
Common Error Codes and Solutions
Bafang Motor Codes
| Error Code | Problem | Solution |
|---|---|---|
| Error 21 | Speed sensor fault | Check magnet alignment, clean sensor |
| Error 22 | Throttle fault | Disconnect and reconnect throttle |
| Error 25 | Brake sensor error | Adjust brake lever sensors |
| Error 30 | Communication error | Check all cable connections |
Tongsheng Motor Codes
| Error Code | Problem | Solution |
|---|---|---|
| Error 02 | Throttle signal abnormal | Reset throttle, check connections |
| Error 03 | Motor hall sensor | Professional diagnosis needed |
| Error 04 | Battery voltage too low | Charge battery, check connections |
| Error 05 | Brake signal error | Adjust brake cutoff sensors |
Generic Troubleshooting
- Error 10-19: Usually sensor-related issues
- Error 20-29: Typically throttle or control problems
- Error 30-39: Communication or wiring faults
- Error 40+: Often motor or controller hardware issues
Common Problems and Quick Fixes
Motor Not Engaging
Possible Causes:
- Battery charge too low
- Loose connections
- PAS sensor misaligned
- E-brake sensors engaged
Solutions:
- Check battery charge level
- Inspect all cable connections
- Align PAS sensor magnet
- Verify brake levers aren't triggering cutoffs
Reduced Power or Range
Possible Causes:
- Battery aging or cold weather
- Incorrect tire pressure
- Drivetrain friction
- Heavy use of throttle
Solutions:
- Check tire pressure (proper inflation improves efficiency)
- Clean and lubricate chain
- Use pedal assist instead of throttle when possible
- Have battery tested if significantly degraded
Display Issues
Possible Causes:
- Loose display connection
- Water damage
- Settings corruption
- Low voltage
Solutions:
- Disconnect and reconnect display cable
- Check for moisture in connectors
- Reset display to factory defaults
- Verify battery voltage at display
Unusual Noises
Motor Grinding:
- Check for loose bolts
- Inspect motor mounting
- Verify gear alignment (mid-drive)
Chain Noise:
- Lubricate chain
- Check derailleur adjustment
- Inspect for chain wear
Brake Squealing:
- Clean brake pads and rotor/rim
- Check pad alignment
- Replace worn pads
Routine Maintenance Schedule
After Every Ride
- Quick visual inspection for damage
- Check that battery is secure
- Wipe down if muddy or wet
Weekly (or every 100 miles)
- Clean chain and check lubrication
- Inspect tire wear and pressure
- Test brake function and e-brake cutoffs
- Check for loose bolts
Monthly
- Detailed cleaning of entire bike
- Inspect all cable connections
- Check brake pad wear
- Verify derailleur adjustment
Seasonally
- Complete system inspection
- Professional tune-up if needed
- Battery capacity test
- Update firmware if available
When to Seek Professional Help
Contact a qualified e-bike technician for:
- Persistent error codes after basic troubleshooting
- Motor replacement or complex electrical issues
- Hydraulic brake bleeding
- Firmware updates or programming changes
- Battery pack replacement or cell-level diagnosis
Try This
Schedule a routine inspection every 500 miles or monthly, whichever comes first. Create a simple checklist of bolts to check, connections to inspect, and functions to test. This prevents small issues from becoming expensive repairs.